You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

●Please allow up to a week from date of purchase, especially if I need to make more to order or add customisations. ● I am chronically ill and neurodivergent, so may need more time to complete orders. ● If you need your order to arrive by a specific date, please let me know in order notes or email me and I will be happy to accommodate where possible :) ● I usually post asap, next day where physically possible or within 3 days usually. ● My current postage price covers 48 hour tracked.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.