You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

RETURNS POLICIES In using Folksy, sellers agree that the buyer has a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). They have the right to do this up to 7 days after receipt of the items and a full refund must be made within 7 days of the seller receiving the returned item(s), or within 7 days of the buyer providing evidence that the item(s) have been returned (proof of postage), whichever is sooner. The buyer is responsible for paying for the cost of return postage. Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements. Cancelling a transaction. The buyer must inform the seller if they wish to cancel the order. They must do this by email. Sellers must provide a full refund of the cost of the item within 7 calendar days of receiving the returned item(s), or within 7 days of the buyer providing evidence that the item(s) have been returned (proof of postage), whichever is sooner. Refunds will only be sent once the seller recieves the item(s).

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.