You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Refund within 7 days if item not used - *"We want every customer to be happy with their purchase. Please note: returns are accepted only for faulty or damaged items. Custom or personalized items are non-returnable. For standard returns of unused items, the buyer is responsible for the return shipping costs. We recommend using a tracked service to ensure the item reaches us safely. Refunds will be issued only after we receive the returned item in its original condition. We are unable to cover postage costs for items returned for reasons other than damage or faults. Thank you for understanding."*

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.