You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Buyers are responsible for return postage costs where the product is not faulty. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please note: Every effort is made to ensure your furniture arrives in the condition you would expect. There are, however, some discrepancies between every piece that we do not accept as "faults" and therefore will not be eligible for return. Due to the nature of the materials we use in our furniture and the fact that many of our products are made by hand, our furniture may contain any, or all of the following characteristics: Saw marks, "tear-out" or other small marks from the production process and time in our workshop. Checks, split, shakes and slight warp or cupping Variation in grain pattern, direction and colour Natural colour variation between timber of the same species We do not accept responsibility for any fault(s) that may develop due to the product being used incorrectly or not in accordance with any care instructions/instructions for use information supplied. We do not accept any responsibility for any damage caused by the product, or to the product due to incorrect installation or fitting or failure to follow any care instructions provided. Damage to the product caused by incorrect installation or failure to follow any care instructions provided will result in the product not being eligible for return.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.