You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Need it faster? Upgrade to Priority Mail or Express Mail at Checkout! Refunds and Exchanges * Return back policy when you get the package within 7 days,can return back the items.(we not Bear ship fee ) once get the package,will refund the payment.(the ship fee not refund or keep part ship fee)

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.