You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order and get a refund within seven days after receipt of the item, provided the item has not been used and is returned to me. Personalised items that cannot be sold on cannot be refunded, unless damaged on receipt. Postage is by second class letter/large letter depending on size. Please contact me if you would prefer it to be posted some other way. This may incur an additional cost.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.