You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

☆ We want you to be happy. If you’re not happy, we’re not happy! Send us a message if you’re not happy with your order. We’ll work to make it right. 
Lots of our products are customised to your wishes, so please read the description carefully and proof read any personalisation requirements you have requested. 
Personalised orders are non-returnable. 
Customers are responsible for return shipping. 
Cancellations or changes must be completed within 48 hours from the time of purchase.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.