You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

UK postage will be via Royal Mail, unless large/or heavy items then an alternative courier will be used. For overseas postage Royal Mail International Tracked and signed mail or equivalent depending on the size/weight of the parcel. A tracking number will be provided to the buyer and it will be the buyer's responsibility to check delivery and to arrange any missed deliveries. All items are sent to a purchaser bubble-wrapped with tissue paper and/or a gift bag. Where possible. I used brown boxes or envelopes. Please order in plenty of time as Seller will not be responsible for any late arrivals. Please allow extra time for delivery especially busy times of the year such as Christmas.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.