You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I am happy to refund money providing you let me know via a message when you receive your item. The item must be returned to me in the original condition it arrives in. Buyer is responsible for return postage costs but this will be refunded once I see the item is re-sellable. If postage costs are much lower than expected, I will refund the difference. If buying from outside the UK, then do be aware of potential international costs and or taxes. I am not responsible for these costs.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.