You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

RETURN & REFUND POLICY I take great pride in my work and personally guarantee the craftsmanship of every item. I inspect and pack my items very carefully before shipping and am confident that you will love your new artwork. However, if you should decide that your purchase does not fit your needs, I will gladly accept returns within five business days if you notify Finches by email and then send the artwork back in its original condition and packaging with a similarly insured shipping service. Once the item is received, I will refund your payment minus shipping and any import costs. If your order arrives and is damaged please ensure you do the following: Take photos of the damage to the outside of the packaging before opening it Take photos of any damage to the artwork inside the package Where a courier/Royal Mail is responsible for damage in transit you should lodge a complaint with them and notify Finches Creative Design. Finches Creative Design do not accept damage in transit caused by couriers or Royal Mail (but will assist you with a claim, where possible). SHIPPING Shipping charges are calculated and added at checkout. Please note that there may be additional taxes or import duties for shipping outside of the UK, which are additional. Finches Creative Design ship within 5 working days of payment being received and cleared. Finches use a fully traceable courier service typically Parcelforce. Delivery times vary from location to location but has an average delivery time of 3-5 working days dependent on customs clearing the parcels and remote locations. COPYRIGHT © 2024 Sonia Finch Copyright is non-transferable with sale. Reproduction of this image is not permissible without prior written permission by the artist. However please feel free to 'share' this website image of your purchase with your friends and family on social media.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.