You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

—Returns - If you would like the return your item, you must send within 7 days of receiving it. (You(The Buyer) are liable for the return costs) - If your order arrived damaged, please contact us immediately so we can try to rectify the issue - Returns made need to be in original condition and packaging — Personalised Order - No returns - No refunds - Custom orders will vary from original listing — Additional Information - we are not responsible if you chose the wrong delivery address (if you do alert us earlier enough we can change the address) - We are not responsible if you are not at home at time of delivery - We are not responsible if delivery was attempted and item was returned back

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.