You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

* The following items are not refundable: -Bespoke custom made orders, and orders made to buyers specifications -Any earrings, due to hygiene reasons * Ready to buy items In the hopefully unlikely event that you wish to return a ready to buy item, please note that it must be returned unworn, undamaged and in the original packaging. Buyer is asked to notify the seller before returning an item, and to please use a tracked and signed for method of post to return the item. The seller is not responsible for any item lost/ damaged in the post due to the buyer not using appropriate packaging and/or using a traceable method of postage.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.