You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please note. I try to show colours as true as possible but some monitors may differ and there may be a slight difference in real life. When viewing the price please bear in mind these are quality hand knitted items and unlike mass produced items that can be viewed elsewhere these items take hours not minutes to produce. Returns and cancellations. All my products are hand knitted. I am unfortunately unable to accept returns and cancellations of orders. I am also unable to give refunds due to the work. Thank you for your understanding. All products are sent by Tracked Postage.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.