You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Return Policy: Handmade Creations We take pride in crafting each piece with the utmost care and attention to detail. Our handmade creations are unique and created with love. Due to the individualized nature of our products and hygiene considerations for the well-being of our customers, we regret to inform you that items cannot be returned for a refund or exchange. We understand that customer satisfaction is paramount, and we strive to ensure the highest quality in every creation. If you receive a damaged or incorrect item, please contact our customer support within 3 days of receiving your order, and we will be happy to assist you with a resolution. Thank you for your order. We appreciate your understanding of our return policy, which allows us to continue providing you with the finest handmade products.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.