You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All orders can be cancelled up to 48hrs after purchase. Returns and exchanges are not accepted, all orders are made bespoke to order and therefore we cannot accept returns. Items that have been subject to mishandling resulting in an impact of the integrity of the product will not qualify for a full refund. We will assess the product on return and discuss a part refund with you or replace the damaged item.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.