You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We are currently not shipping outside of the UK. All products are made by hand in small batches to ensure the highest quality is maintained. This may result in slight visual differences from batch to batch. Due to the nature of the product, we cannot offer a refund or exchange on any product which has been used. Please get in touch if you have questions or concerns about your specific item.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.