You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns & exchanges I gladly accept returns and cancellations Contact me within 7 days of delivery Dispatch items back within14 days of delivery within UK, and 30days outside UK Request a cancellation within 1 hour of purchase I normally ship weekdays (weekends and holidays are not included) I don’t accept exchanges But please contact me if you have any problems with your order. If you have any questions about the products, please do not hesitate email at tumardelkouture@gmail.com customer is also responsible for shipping label costs. Please return your items in their original packaging and unused state. Conditions of return Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If you have any questions, please do not hesitate email at tumardelkouture@gmail.com THANK YOU for Visiting and Supporting Our Business Your satisfaction is our top priority REFUNDS: Please contact us within 3 days of receiving your order should there be any issues with your order. If your refund is accepted, we will process your refund and send you a return label via email. The customer is also responsible for shipping label costs. Please return your items in their original packaging and unused state.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.