You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

[DISCLAIMER] This design may contain small parts, therefore, they are not ment to be toys. Please keep away from children and pets. Buyer assumes all responsibility after purchase. As each design in my store is handmade, there may be slight variations in size and appearance, making each one unique. We do our best to showcase our designs as accurately as possible in our photos and descriptions. But, please keep in mind that colours may appear more vibrant on screen than they do in person. If for any reason you are not satisfied with your purchase, please send us a message before leaving a review. And we will do our best to resolve any issues.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.