You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Once your order is complete your parcel will be carefully packaged using eco-friendly and recyclable packaging. You will receive a notification email advising you that your parcel has been shipped. Please be aware that during the current Covid-19 restrictions, delivery may take a little longer than normal. Lilybets UK takes no responsibility for items that are lost, stolen or damaged during shipping. Once your item leaves Lilybets it is the carriers responsibility to deliver. If you have not received your parcel within 14 days of the dispatch notification email please contact me at lesleylayland@yahoo.co.uk and I will try and locate the parcel for you. CUSTOMS AND IMPORT TAXES Once the parcel has left Lilybets we are not responsible for any delays due to customs. If any international taxes occur when our products are shipped outside of the UK, it is the customers responsibility to pay for these fees. RETURNS POLICY Lilybets has a 7 day returns policy from receipt of product. Lilybets can only accept returns if the item is damaged or faulty. Once you receive your purchase, if the item is found to be faulty, defective or you have received the wrong product please contact me as soon as possible so I can rectify the problem. Returns must be made within 7 days of receipt, in the same condition that you received it. Unused and in it's original packaging. You'll also need to enclose the receipt or proof of purchase. To start the return please contact myself, lesleylayland@yahoo.co.uk and I will reply within 3 working days. If your return is accepted I will give details of where to send the parcel. The original shipping costs are non-refundable. Lilybets cannot accept liability for items lost or damaged in the post. Items are the customers responsibility until they are received and we recommend returning them by registered delivery. All refunds will be made using the original payment method. Please allow 7 working days for your refund to be processed. By purchasing Lilybets products you agree to these conditions. For ALL enquiries please contact; Lesleylayland@yahoo.co.uk Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.