You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Once your order is complete your parcel will be carefully packaged using eco-friendly and recyclable packaging.  You will recieve a notification email advising you that your parcel has been shipped.  SHIPPING I use Royal Mail to ship all orders.  UK 1st Class Tracked & Signed - £3.95 (1-3 days) REST OF THE WORLD  International Tracked & Signed - £9.00 (5-7 days) Please be  aware that during the current Covid-19 restrictions, delivery may take a little longer than normal. If your parcel is lost, stolen or damaged this is not our responsibility. Once your item leaves Lilybets it is the carriers responsibility to deliver.  If you have not recieved your parcel within 14 days of the despatch notification email please contact me at lesleylayland@gmail.com and i will try and locate the parcel for you. CUSTOMS AND IMPORT TAXES Once the parcel has left Lilybets we are not responsible for any delays due to customs. If any international taxes occur when our products are shipped outside of the UK,  it is the customers responsibility to pay for these fees. RETURNS POLICY Lilybets has a 7 days returns policy from receipt of product. Lilybets can only accept returns if the item is damaged or faulty.  Once you recieve your purchase, if the item is found to be faulty, defective or you have recieved the wrong product, please contact me as soon as possible so that i can rectify the problem. Returns must be made within 7 days of reciept, in the same condition that you recieved it, unused and in it's original  packaging. You'll also need to enclose the reciept or proof of purchase. To start a return please contact myself, lesleylayland@gmail.com and i will reply within 3 working days. If your return is accepted i will give details of where to send the parcel. You will either be offered a replacement or a refund. The original shipping costs are non-refundable.  Return postage will be at the buyers's expense.  Lilybets cannot accept liability for items lost or damaged in the post. Items are the customers responsibility until they are received and we recommend returning them by registered delivery. All refunds will be made using the original payment method. You will be sent an email confirming your refund.  Please allow 7 working days for your refund to be processed.​By purchasing Lilybets products you agree to these conditions.​For ALL enquiries please contact; Lesleylayland@gmail.com Read the Folksy Returns Policy.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.