You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All dolls are hand crafted and checked over prior to being placed for sale. They are classed as display items and therefore will not stand play. Some of the clothing has been simply made or cut roughly. This is part of the charm and character of the piece. You should love your doll but if there is a fault in the making that I have not noticed please let me know and I will endeavour to rectify the issue. Thank you

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.