You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment via PayPal or card. All items will be carefully wrapped and posted 1st class within 3 days of cleared funds. Please let me know if an item is urgent & will endeavour to esculate delivery. I pay a lot of attention to the presentation of my work but in the unlikely event that you are not satisfied I can arrange a refund. The item would need to be returned in its original packaging within 7 days. Please do not hesitate to contact me with any queries.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.