You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Lingerie is non returnable when worn due to hygiene regulations, So please check your size before purchasing. All Fidditch lingerie is stretchy and cut to standard uk sizing, your usual jeans size is the best guide to sizes...if you’re unsure on sizing or think you’d prefer a custom sized garment just get in touch.. If your garment is not as expected or faulty the standard folksy returns policy applies.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.