You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Collar is adjustable will fit any cat with a neck size 19-32 cm (please check first before buying, we will not accept returns) Some cats take an immediate dislike to collars, and will scratch at it and try and rip it to shreds....Please note It is not a design flaw, or faulty workmanship and so we do not take returns It doesn't happen at all on the Dog Collars....

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.