You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

International orders (outside UK) Shipping to international countries can be delayed for reasons outside our control such as customs and international mail handling. Refunds will only be granted once you receive and return your parcel. Please only purchase if you agree to pay any import duties owed in your country, and accept full responsibility for any delays in shipping. We will provide an estimated delivery date and the parcel will be sent fully insured with tracking details to help with shipping progress transparency. Full Terms & Conditions of sale are available here https://saponista.com/terms-and-conditions/ Cosmetic returns Due to hygiene reasons, we are only able to accept returns on UNOPENED, as new products. We want you to be fully happy with your order so please get in touch with us straight away if you have any problems with your order and we'll do everything we can to put it right Items Damaged in Transit If an item is defective, isn't as described, or was damaged in the post then we'll do our best to refund you in full and pay for you to return the item. To process any claim we will need you to provide sufficient photographic evidence of the damaged item before we can proceed with a refund and we will require you to retain the packaging until the refund is successfully processed. Shipping Addresses and Returned Parcels Unfortunately we are only able to ship to the address supplied via etsy. It is your responsibility to check that the address is correct before placing an order. If your item has been sent to the wrong address, we will only be able to re send it if it has been returned to us. If you wish to have your item re sent then you will be liable for the charges levied by the courier for returned items and additional postal fees. This also applies to parcels sent to the correct address that have gone undelivered and have been returned by the courier.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.