You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order and get a refund from the maker within seven days after receipt of the item, provided the item has not been used. Faulty items can be returned within six months of payment being made. Aftercare instructions; To prevent your wood furniture from cracking, warping, or drying out; * Wood does best in moderate temperatures of around 20– 22 degrees Celsius and about 50 – 55% humidity, so this is what we recommend keeping your home set to in order to keep your wood furniture in top condition * Avoid frequent and sudden changes in humidity, as they can be damaging to furniture. * Avoid excess heat or dryness, as this can cause wood to split and crack. * The householder is responsible in the event of damage caused by very high temperatures and very low humidity. * Be sure to keep your furniture away from heat sources such as fireplaces or radiators.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.