You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I cannot be held responsible for items delayed in the post, especially international orders that may be held up in customs. I send most items tracked so you can check the progress of its journey. Sometimes embellishments, ribbon, and other materials may not be available, so I will always use the closest possible alternative. All orders will be shipped within 14 days, I work alone and sell on different platforms so I need time to order materials if needed and create your order.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.