You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please contact me regarding delivery. The delivery charges I have quoted in the postage section are estimates. If courier charges are less than I have quoted then I will refund the difference to you. You are very welcome to see the chairs, stools and other items in person before making a purchase from me. If you live within 30 miles of LE18 I may be able to deliver the item myself at a reduced delivery charge.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.