You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Each item is made to order.Once your item is paid for the materials will be cut and work will begin on creating your order. No refunds are given unless the item is faulty. In which case the item has to be returned before a refund can be issued. For intimate items such as CSP (cloth sanitary pads) items cannot be refunded due to sanitation aspects.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.