You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

If are unhappy with your order for any reason you have 14 days to return an item from the date you received it. The item must be unused and in the same condition that you received it, your item must be in the original packaging and needs to have the receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item, I will inspect it and notify you that I have received your returned item. If your return is approved, I will make a refund. If you choose to return your item. Please email me at noelbridgeman@btinternet.com

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.