You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We use organic paints that are EN71 compliant with the 'Childrens' Toy Safety Regulations.' (All of our woodenware is seasoned (oiled) with a natural food grade mineral oil to help protect and preserve it and enhance the natural colour and grain of the wood). Care Instructions: Wipe clean with a dry or damp cloth as water penetration may weaken and damage the wood. This item is not dishwasher safe and should not be soaked in water.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.