You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

First class post is used in the UK. Elsewhere post is by airmail. Royal Mail say that the day after you’ve posted your mail, it usually takes three more days to reach Western Europe, five days to Eastern Europe and seven days to the rest of the world. Local delivery standards vary and so it is not possible to say exactly how long delivery will take.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.