You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns must be posted back at customers expense unless faulty, and refund will be given upon myself receiving the item back. Earrings and any other pierced jewellery are non returnable due to health and hygiene. For items outside the UK please allow up to 8 weeks for delivery. All items are sent first class royal mail or standard air mail, if you would like any other shipping please contact me.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.