You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns must be sent within 14 days of receiving the item, buyer pays postage. I will not under any circumstances refund an item until I have received it. It must be in the same condition in which it was sent. Most international orders arrive in good time and losses are thankfully very rare, but please allow up to 28 days for international delivery whatever your location. In case of breakages clear photographs of the item and packaging must be supplied before a refund or replacement can be given.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.