You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment All payment are processed securely true Paypal and if you don't have an Paypal account no worries you can also pay with your credit card, all you need to do is choose "Don't have a Paypal account " at the Paypal checkout and you will be able to proceed with all major credit cards. Please message me if you have any further questions! Shipping All orders are shipped within in 1-3 business days but may take longer due to the high volume of orders, this does not mean you will necessarily receive your order within 3-5 business days. Once shipped most deliveries are made between 2-7 days depending on your location. If you need your order sooner please notify the sender prior to purchase! A tracking # will be forwarded to you for all purchase. Refunds and Exchanges When you receive your order, please look it over. If you are not satisfied for any reason please contact me so that we can make it right

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.