You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All goods must be returned to us within 7 working days. If you need to return your item/items please request proof of posting at your post office as we will not accept liability for loss in the post on returns back to us. All items must be returned in their original packaging. Items incorrectly sent or damaged will be rectified by us upon return. A replacement 'if available' or full refund will be given including return postage. Please contact us first and give a full description of damage or incorrect item. Any items you are not satisfied with can be returned within 7 working days. Postage charged to you when you placed the order with us and return postage is non-refundable.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.