You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I hope you will be delighted with your purchase but if not I operate the following returns policies. I require notice of returns within 7 days and the item MUST be returned within 14 days OF RECIEPT for a refund. Postage costs FOR RETURNS are to be paid for by the buyer and cannot be refunded for change of mind, for buyer remorse or not reading the description correctly. Return postage costs for faulty items will be refunded. Please note that I do not issue refunds until I receive the original item. Thank you.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.