You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

For UK customers your parcel will be sent via Royal Mail 1st Class who aim to delivery the next working day. For international customers, your parcel will be sent via Royal Mail International Standard which aim to delivery within 7 working days. I hope you will love your purchase but if it's just not for you, then you will have 14 days upon receipt of the item in which to return it. Please just let me know before you do and I will then issue a refund (excluding return delivery) after I have received the item in its original condition.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.