You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We are sure that you will be completely happy with your HANDMADE FAYRE purchase. However, we do offer a fair returns policy in line with the Distance Selling Regulations. Please NOTIFY us of the reason you would like to return your goods within 14 days of delivery and we will happily refund you once we have received the returned item (minus shipping costs) . Items must be returned in their original condition, if the items are received back damaged (other than postal damage) then only a part refund will be made. When returning items, we would recommend that you obtain receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit. All personalised, custom or made to order products are made to customer specifications, they are therefore, unless faulty, non-refundable.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.