You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment Paypal, Credit Card, bank or post office transfer are all acceptable. Please pay in 3 days count from the day you ordered. Shipping All the goods will be ship by UK royal mail post. It takes 1-2 weeks business days for any country. I will send by flat mail for priority, but if you want to send by registered mail or express plz let me know before you paid, I will recount it and ask additional charges from you. Refunds and Exchanges Unfortunately my goods can’t make you feel satisfied! But don’t worry, you can follow below steps to ask the refund and return service from me. 1. Take a picture of the current condition of the goods and send me by email. If the goods are still in sellable condition, I will ask you to return to me by flat mail. If not, I will just refund to you by paypal in 3 days. 2. Once you return your parcel, plz wait for 1 day for check, I will make sure they are still in sellable condition. And after that, if no any problems, I will refund all money to you including your return delivery fee. Additional Policies and FAQs All the goods will start to make after your payment is all cleared. Generally a box of paper roses takes 2 days to make. If you need anything customized or want to get the goods urgently, please ask me first.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.