You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Orders can be cancelled up until the point where they have been shipped. For refunds after this point items will need to be returned in the condition they left us in and only the item cost will be refunded if this is due to a change of heart this only applies to non personalised items. There is no return on personalised items unless they arrive damaged or with a human error made on our part. If you give the incorrect information for a personalised item you will need to pay an additional fee in order to have a new item made. We do not send replacements unless the error is ours so please make sure all of your information is correct. On the rare occasion that on item reaches you and has been damaged in transit photographic evidence will be required as proof of damage and a replacement will be sent out.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.