Orders for Christmas 2023 can be placed until 10pm on Tuesday 19th December for shipping on Wednesday 20th December - whether they arrive in time for Christmas will depend upon the Royal Mail. My shop will remain open, but any orders placed after 10pm on 19th December will not be shipped until Wednesday 27th December.
Any orders from my shop that are over £50.00 are automatically sent by Special Delivery, however, if your order from me is below £50.00, you can now upgrade your postage to Special Delivery by adding 'Postage Upgrade' to your basket (please note that this will only apply to items ordered from my shop not from other Folksy sellers).
If the item you are ordering is a gift going directly to the recipient, please let me know so I can send without an invoice.
I currently have my dispatch time set to 7 days to allow for unforeseen issues, however most orders are posted within 24-48 hours. Special Delivery orders will be shipped within 24 hours of receipt.
This item will be posted to you by Samantha Newbury within 7 days of receiving payment.
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You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.
Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.
Designed by Samantha Newbury
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