You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

We takes returns if the mistake was made on our part. If you ordered a name necklace and you misspelled the name, or ordered the monogram pendant with the letters in the wrong order, we do not accept If the jewelry arrives damaged, as soon as it arrives, please send a photo. We will apply for insurance from the postal authority. Please write if there is any problem with your order, we are here to help at any time. Thank You

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.