You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Ships worldwide from United kingdom.You always get a tracking number . Make sure your shipping address matches your contact address. I ship within 24 hrs of confirmation of payment (excluding weekends and holidays). Ship from Monday -to- Friday. 3-5 business days. International purchases may be charged extra duties, taxes or fees in some countries.This is the responsibility of the buyer . All items ship Internationally will go through Customs, and therefore will have a description and price declared on custom form. Refunds and Exchanges It can be returned in it's original condition within 14 days for a full refund . Buyer will be responsible for the return shipping charges. I am not responsible for the lost package or for any additional shipping charges to re-send it. Additional Policies and FAQs International Tracked can be sent to the countries and territories shown below: Countries Andorra Australia Austria Belgium Brazil Canada Croatia Denmark Estonia France Finland Germany Hong Kong Hungary Iceland India (Chennai, Delhi & Mumbai only) Irish Republic Latvia Liechtenstein Lithuania Luxembourg Malaysia Malta Netherlands New Zealand Poland Portugal Singapore Spain Sweden Switzerland USA

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.