You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Due to the nature of beeswax my beeswax products can be affected by extremes in weather conditions. Very cold weather may cause these candles to become brittle and hot weather can cause them to distort. I will not, therefore, send these items during extremely cold or extremely hot weather. Please bear this in mind if ordering for Christmas, weddings and other special occasions. If in any doubt please feel free to contact me.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.