You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I hope that you will be delighted with your purchase, but should you need to return the cushion, returns policy within the EU states that purchasers have 14 days following receipt of your cushion to make your return. As outward delivery was included in the cost price, the purchaser will be responsible for the cost of returning the cushion. Please contact me should this be necessary.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.