You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Payment Payment through Paypal or Direct Check Out is preferred. If you are a UK buyer we will also accept personal cheques, please be aware that your item will not be sent until payment has cleared. Shipping All items sent within the UK will be sent by second class post. Items sent overseas will be sent by standard airmail. We always obtain a certificate of posting. If you would like to make alternative shipping arrangements please contact us for a price. Your jewellery will be despatched within 5 working days of receipt of order and payment. If you require your item sooner please contact us for a price. International buyers are responsible for any duty/taxes that are imposed by their governments. Refunds and Exchanges The majority of our items are handmade to order, so please understand that there will be slight differences between the photo and your item. You may return items purchased from us within 14 days for a refund or exchange. Returned items are subject to a £1.00 handling fee. We require that items are returned in the same condition they were sent, unworn and in the original packaging. The buyer is required to pay for return postage and packaging. Please notify us immediately if you wish to return your jewellery to enable us to deal with your return or exchange quickly & efficiently. Please enclose a note with your return stating your name and user ID & your requirements. Any refund will be made less initial postage and packaging costs. Earrings may not be returned due to hygiene reasons unless they are faulty or damaged in which case they will be replaced. Custom orders (personalised or bespoke products) can not be returned for refund or exchange. Please contact us for more information on returning an item. If for any reason you are not satisfied with an item, please let us know. Additional Policies and FAQs Buyer is responsible for any customs charges incurred.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.