You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I am carefully checked each item and package before posting to ensure it reaches you in good condition. If there is a problem, please let me know within 7 days or asap after receiving your purchase. The buyer is responsible for postage on returns or exchanges. I cannot offer a refund or return on non-faulty items. Each situation will be discuss case by case and I will do my best to solve the problem. All animal dolls will be sent with in the UK by First Class Royal Mail to sign for ( normally 1 -3 days), International Mail to sign for ( normally 3 -5 days) - outside the UK, with tracking number.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.