You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Again please note that most of our designs are made to order, we do not hold stock of most items. The item(s) you have ordered can be returned for a store credit or exchange within 7 days of receipt. Please check all items upon receipt for the correct size and condition. All items must be in their original packing with tags and unused. This excludes lingerie, hosiery and cosmetics due to hygiene reasons. Please note below details on returning clothing where the wrong size has been ordered. Please ensure all items are sent back via recorded delivery or that you have a certificate of posting (UK returns). Any items being returned from outside the UK must have a label on the package saying “Returned goods originally from the UK”. Please email before returning any items. Any items returned to us in unacceptable condition (ie make up or deodorant stains from trying on clothing) or not within specified timescale may be returned to you.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.