You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Items are posted using recorded delivery. You can cancel the order and get a refund from the maker within seven days after receipt of the item, provided the item has not been used In this case the buyer is liable for return postage costs. For hygiene reasons, we cannot accept returns on ear-rings. Please contact if any items are received damaged in post.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.